About Callum Ridley | Head of Architecture | UP3

Callum has worked at UP3 since 2018, and is now a Technical Architect. A ServiceNow expert, who has more of his insights available on his blog.

News and blogs by Callum Ridley | Head of Architecture | UP3

We’re Live: A customer service step change for ScotRail
ScotRail goes live with a ServiceNow Customer Service Management (CSM), delivering faster support, smarter Delay Repay and a joined-up passenger experience
Read more](/content/insights/blog/customer-service-step-change-for-scotrail/index.html)

Advanced MID Server Series: Part 3 Standard Classes
The third on our Advanced MID Server Series, this time explaining the Standard MID Server classes available to use as a developer.
Read more](/content/insights/blog/advanced-mid-server-series%E2%80%93part-3%E2%80%93standard-mid-server-classes/index.html)

Advanced MID Server Series – Part 2 – A Better JavascriptProbe
In this article we will be creating our own version of the JavascriptProbe Script Include that adds additional functionality and helps protect our data
Read more](/content/insights/blog/advanced-mid-server-series-%E2%80%93-part-2-%E2%80%93-a-better-javascriptprobe/index.html)

Advanced MID Server Series – Part 1 – Scripting Deep Dive
The first in our series looking at Advanced MID Servers. Taking a look at scripting on a MID server, including how to run MID Server Scripts
Read more](/content/insights/blog/advanced-mid-server-series-%E2%80%93-part-1-%E2%80%93-scripting-deep-dive/index.html)

Fraud Detection: From Post-It note to production 3/3
Read how UP3 built a fraud detection and prevention app on ServiceNow for Virgin trains
Read more](/content/callums-blog-fraud-detection-and-prevention-from-post-it-note-to-production-part-3-3/index.html)

Fraud Detection: From Post-It note to production 2/3
How we built a fraud detection and prevention app on ServiceNow
Read more](/content/callums-blog-fraud-detection-and-prevention-from-post-it-note-to-production-part-2-3/index.html)

Fraud Detection and Prevention–From Post-It note to production 1/3
Read more on our fraud detection and prevention app built on ServiceNow
Read more](/content/fraud-detection-and-prevention-01/index.html)

Callum’s Blog – Inbound Actions – Something you might not know…
A look at a common issue with Inbound Actions on ServiceNow and how to solve it.
Read more](/content/inbound-actions-something-you-might-not-know/index.html)

Code name ‘Involve’: ServiceNow platform gamification
A look at how ServiceNow can provide gamification to support employee engagement for businesses.
Read more](/content/code-name-involve-servicenow-platform-gamification/index.html)